Booking Terms & Conditions

  • We reserve the right to amend or cancel any activities due to situations which are outside of our control, for example, extreme weather conditions. In these situations we will offer another date (subject to availability) or a credit note. We will not accept any other liability for out of pocket expenses or disappointment or inconvenience. Parts of your visit to this event are outdoor; no refunds will be given due to inclement weather.

 

  • We will make every effort to ensure that your visit is a memorable one for you and other visitors. However, we cannot be liable for distress caused by circumstances beyond our control including, any emotional distress or disappointment caused by employees who are engaged in playing of characters including, but not limited to, if any child loses his or her belief in Father Christmas for any reason as a result of visiting the Christmas Event.

 

  • The timing and sequence of the activities that make up the Experience is at the sole discretion of our management.

 

  • Smoking is not permitted anywhere at Blithbury Reindeer Lodge. There is a smoking area located off site and away from any wooden buildings.

 

  • No dogs are to be brought onto Blithbury Reindeer Lodge, with the exception of guide or hearing dogs.

 

  • If you arrive after your allocated time slot for our Christmas experience, we will try to provide an additional time slot for you if possible; however, we cannot guarantee this as it is subject to availability. If we are able to provide an alternative slot, this may incur a wait for you. If not you will have entry to the lodge and access to the activities, but you will not go through to Elf school. No refund will be given.

 

  • Not all families are the same and for the Christmas Event at Blithbury Reindeer Lodge and these Terms and Conditions, a “Child” is someone aged between 12 months and 12 years old (inclusive), an “Adult” is someone aged 13 years or over and a “Baby” is someone aged up to and including 12 months. The ages relate to the time of visiting the Experience rather than at the time you make your booking.

 

  • Babies – Children under 12 months old can visit Blithbury Reindeer Lodge free of charge. However, they will not receive a toy gift from the Elves Workshop, or tokens to participate in activities on the day.
  • Bookings are non-refundable. From the date we open for our Christmas Experience, 10th November 2017, bookings are non-transferrable.
  • Cancellation of a booking will incur a full cancellation charge – no refunds will be given.

 

  • Alcohol and illegal substances are not permitted to be brought on to the site of Blithbury Reindeer Lodge.

 

  • Climbing or standing upon fences, barriers, trees, safety fences and decorative sleighs is strictly prohibited. Where logs are provided for seating, it is the responsibility of parents, guardians or teachers to ensure that children do not walk or jump on the logs.

 

  • We reserve the right to refuse admission or remove from the Lodge, anyone who acts in a manner which is likely to cause offence or lack of enjoyment to others. This includes being (or appearing to be) drunk, incapable, intoxicated or under the influence of illegal drugs, abusive, threatening, behaving anti-socially, carrying offensive weapons or illegal substances.

 

  • Non-professional photography and video recording is permitted at Blithbury Reindeer Lodge. The Reindeer love having their pictures taken, so we actively encourage it! All images and videos must be for non-commercial use only. Commercial or editorial photography is prohibited without prior permission. Accreditation must be requested.

 

  • We cannot monitor the taking of personal/non-professional photography during your visit, therefore we cannot be responsible if you or any other visitors (including children) are featured in a photograph or recording taken by someone else and which is subsequently published or distributed in any form.

 

  • We hope that you do not have any complaints when visiting Blithbury Reindeer Lodge, but if you do, we would like to have the opportunity to try to resolve this for you during your visit, as we want this to be a magical experience for all our visitors. If you have any concerns it is important that you speak with a staff member during your visit.If you feel that the issue has not been resolved you would need to email or write to us within five days of your visit to the contact details provided on the contact us page. This will allow us to investigate your complaint thoroughly. Any complaints received outside of this timescale, or not raised on the day of your visit may not be considered.

 

  • Complaints raised on any social media platform including but not exclusive to Facebook, Twitter, Instagram, Trip Advisor and Google will not be dealt with on social media, please email as detailed above.